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Achieving Excellence in Customer Service |
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Achieving Excellence in Customer Service - 2days You Will Learn How To - · Provide exceptional customer service that achieves results and gets noticed
- · Adopt the skills and techniques that routinely deliver positive customer experiences
- · Maximize the value of your customer interactions
- · Deal effectively with difficult customers and turn complaints into opportunities
- · Contribute to a customer-centric culture and achieve greater personal growth and customer satisfaction
- · Demonstrate a positive, confident and professional approach with internal and external customers
Course Benefits Providing outstanding customer service often makes the difference between gaining and keeping a customer or losing one. This course offers the tools and techniques to ensure you build and maintain mutually beneficial relationships with your customers. As a result, they become loyal advocates for you and your organization. Who Should Attend Anyone from any organization who needs to build effective relationships with external or internal customers. This includes help desk, technical support, front-line or support staff. This course may also be of interest to managers and team leaders wishing to coach and develop staff performance toward a customer-focused culture. A media-rich environment immerses you in real-life customer service situations. Experiential activities, including role-playing, and simulated video and audio scenarios, allow you to practice the skills presented throughout the course. Activities include: - · Profiling your customer service skills
- · Defining customer service excellence
- · Connecting with the emotional aspects of the customer experience
- · Assessing customer expectations
- · Modeling effective responses to typical customer service scenarios
- · Handling customer complaints and difficult situations
- · Putting the customer first in a simulated situation
- · Creating a personalized post course action plan
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