NonVerbals Consulting offers Training programs such as:

You Will Learn How To

• ·         Leverage features of Microsoft Excel to facilitate business decisions
• ·         Develop intelligent worksheets to quickly identify Key Point Indicators (KPIs)
• ·         Perform "what-if" analysis for developing budget and project plans
• ·         Consolidate and process multidimensional worksheets
• ·         Summarize and analyze large amounts of data using PivotTables and Excel features
• ·         Automate Excel processes and enhance worksheet models

Course Benefits

In today's fast-paced business climate, it is vital that decisions are made quickly and accurately. In this course, you use Excel techniques to build sophisticated spreadsheets. You learn to perform "what-if" analysis, apply functions, manipulate PivotTables and present your results to make better decisions for planning, budgeting and more.

Who Should Attend

Business and technical professionals making decisions based on data analysis, or anyone who wants to increase their knowledge of intermediate to advanced features in Excel. Experience with Excel at an introductory level is assumed.

Hands-On Training

Hands-on exercises provide you with practical experience using Excel. Exercises include:

• ·         Performing statistical and financial calculations
• ·         Reducing speculation with "what-if" analysis
• ·         Summarizing data contained in 3-D worksheets
• ·         Defining the best combination of values to solve complex business problems
• ·         Designing formulas that capture errors and require less maintenance
• ·         Creating interactive data reports with PivotTables
• ·         Developing macros to simplify data analysis

You Will Learn How To

• ·         Integrate proven time management techniques into your daily processes
• ·         Make informed decisions about what you do and when
• ·         Apply a structured whole-brain process to shape your current and future commitments
• ·         Proactively schedule tasks, construct weekly plans and daily to-do lists
• ·         Adopt strategies and techniques to handle procrastination and interruptions
• ·         Develop a personal action plan to reap the most benefit from your efforts

Course Benefits

The productivity of individuals and organizations hinges greatly on their ability to plan and manage time efficiently. Harnessing this critical resource increases both employee output and organizational competitiveness. In this course, you gain the personal insight and practical skills to develop and implement a framework for successful time management. You adopt proven tools and techniques to make better day-to-day choices about investing your time and achieving your goals.

Who Should Attend

Those who want to increase their productivity by proactively choosing how and when to invest their time, and those wishing to develop more balance and control over their time commitments.

Extensive individual and group activities immerse you in a real-world environment based on your own unique time management situation. Activities include:

• ·         Identifying your personal time style
• ·         Constructing and applying an Issues/Impact matrix
• ·         Mapping and analyzing current commitments and preferred future situations
• ·         Formulating WISE goals
• ·         Modeling interpersonal techniques to handle interruptions based on a video scenario
• ·         Collaborating with others to create best practice guidelines
• ·         Developing a customized post-course time management toolkit

You Will Learn How To

• ·         Achieve results in your communications with others
• ·         Build collaborative relationships that emphasize trust and respect
• ·         Communicate effectively using simple, concise and direct language
• ·         Enhance your active listening skills to anticipate and avoid common misunderstandings
• ·         Eliminate the roadblocks that undermine your ability to communicate effectively

Course Benefits

Communication skills are an essential element every employee and manager must have as part of their standard tool set. In this course, through interactive workshops, self-assessments, role-playing activities and video simulations, you gain practical experience initiating and responding to various forms of communication. You learn to handle situations based on a flexible, genuine and self-confident approach. You also gain the skills to collaborate with others and hone your communications toolkit.

Who Should Attend

Those looking to strengthen their communication and collaboration skills and work confidently with others.

Activities throughout this course immerse you in an ongoing simulation including a media-rich experiential learning environment that allows you to practice the communication techniques, tools and strategies presented.

Program include:

• ·         Experiencing the difference between one-way and two-way communication
• ·         Defining your communication style
• ·         Demonstrating active listening skills
• ·         Revealing personal filters with simulation games
• ·         Overcoming cross-cultural barriers through case studies and role-playing
• ·         Assessing your relationship with others
• ·         Generating checklists to enhance your performance back on the job

You Will Learn How To

• ·         Apply influence strategies to gain commitment from others and foster collaboration
• ·         Define desired outcomes for win-win results
• ·         Dynamically adjust your approach to others to gain buy-in
• ·         Achieve goals by enhancing trust and cooperation
• ·         Deal effectively with challenging behaviors to overcome resistance and inertia in others
• ·         Use knowledge and competence rather than position and status to influence others

Course Benefits

Professionals are often faced with the responsibility of completing a project without having the necessary authority or resources to meet the challenge. Harnessing the skills to effectively influence others can be the difference between success and failure. In this course, through practice sessions, video simulations, self-assessments and role-playing activities, you acquire the specific skills, behaviors and attitudes necessary to achieve desired results without relying on the use of authority.

Who Should Attend

Managers, project managers and individual contributors who rely on influence rather than authority to achieve their goals.  An ongoing simulation throughout this course offers media-rich experiential activities that allow you to practice a variety of influence skills, tools and strategies.

Program include:

• ·         Uncovering your leadership capabilities
• ·         Assessing your use of influence strategies
• ·         Dealing effectively with resistance
• ·         Identifying different applications of power and typical outcomes through video simulations
• ·         Applying leadership and influence skills in a group setting
• ·         Assessing your political know-how
• ·         Using win-win approaches to persuade others to act
• ·         Building trusting relationships and rapport
• ·         Listening for multiple points of view
• ·         Getting commitment in challenging situations

You Will Learn How To

• ·         Deliver dynamic, effective presentations that are concise and clear
• ·         Create strong openings and closings
• ·         Build audience rapport through eye contact, vocal delivery and body language
• ·         Apply innovative design techniques to create powerful presentations
• ·         Prepare an effective presentation by organizing key points into a coherent story
• ·         Capture and maintain audience interest and attention using interactive techniques

Course Benefits

The ability to convey facts and information in a clear, concise and engaging manner is a crucial part of delivering an effective presentation. This course provides the knowledge needed to plan and deliver well-structured, polished presentations. You learn practical techniques to communicate and reinforce your message, allowing you to focus on audience needs and objectives.

Who Should Attend

Anyone who needs to develop the ability to create and confidently deliver memorable presentations using visual support, whether it be with paper or electronic media. Some previous experience with PowerPoint is helpful.

Workshop Course

Participants build well-structured and effective presentations.

Workshops include:

• ·         Improving fundamental presentation skills
• ·         Leveraging the three modes of communication
• ·         Identifying audience expectations
• ·         Capturing ideas using mind mapping
• ·         Organizing the presentation story
• ·         Selecting the key impact points for your presentation
• ·         Building audience involvement using interactive techniques
• ·         Emphasizing main points with visual highlighting techniques

You Will Learn How To

• ·         Demonstrate and model assertive behavior for win-win outcomes
• ·         Gain self-awareness of your attitudes, behavior patterns and habits
• ·         Develop a positive, proactive response to difficult behaviors in others
• ·         Exhibit confidence in your ability to address challenging situations
• ·         Enhance your skill set using proven tools, tactics and techniques
• ·         Generate the results you want when dealing with others

Course Benefits

Professionals at all levels need the ability to project their thoughts and ideas with an assertive communication style. The skill of expressing opinions confidently and clearly is critical. In this course, you gain the knowledge and skills to proactively and effectively apply appropriate levels of assertiveness in a professional environment. You also design a personalized action plan to further develop your assertiveness skills.

Who Should Attend

Anyone interested in building effective and assertive communication skills, including business, nonprofit, government and educational professionals, team and project leaders.

Experiential activities, including real-playing and role-playing, allow you to simulate real-world situations and practice the skills and techniques presented throughout the course.

Program include:

• ·         Practicing assertive communication
• ·         Exhibiting confident body language
• ·         Recognizing assertive characteristics
• ·         Modeling assertive behavior options
• ·         Assertively managing real-world pressures and demands
• ·         Profiling your conflict handling style
• ·         Applying assertiveness techniques
• ·         Reacting rapidly to common challenges
• ·         Planning successful outcomes
• ·         Giving and receiving structured feedback

You Will Learn How To

• ·         Provide exceptional customer service that achieves results and gets noticed
• ·         Adopt the skills and techniques that routinely deliver positive customer experiences
• ·         Maximize the value of your customer interactions
• ·         Deal effectively with difficult customers and turn complaints into opportunities
• ·         Contribute to a customer-centric culture and achieve greater personal growth and customer satisfaction
• ·         Demonstrate a positive, confident and professional approach with internal and external customers

Course Benefits

Providing outstanding customer service often makes the difference between gaining and keeping a customer or losing one. This course offers the tools and techniques to ensure you build and maintain mutually beneficial relationships with your customers. As a result, they become loyal advocates for you and your organization.

Who Should Attend

Anyone from any organization who needs to build effective relationships with external or internal customers. This includes help desk, technical support, front-line or support staff. This course may also be of interest to managers and team leaders wishing to coach and develop staff performance toward a customer-focused culture.

A media-rich environment immerses you in real-life customer service situations. Experiential activities, including role-playing, and simulated video and audio scenarios, allow you to practice the skills presented throughout the course. Activities include:

• ·         Profiling your customer service skills
• ·         Defining customer service excellence
• ·         Connecting with the emotional aspects of the customer experience
• ·         Assessing customer expectations
• ·         Modeling effective responses to typical customer service scenarios
• ·         Handling customer complaints and difficult situations
• ·         Putting the customer first in a simulated situation
• ·         Creating a personalized post course action plan

You Will Learn How To

·         Write clear and concise documents to accomplish business objectives

• ·         Compose targeted messages using a structured business writing process
• ·         Adapt your writing to your audience's needs
• ·         Fine-tune language to improve persuasiveness and impact
• ·         Enhance e-mail communication by creating clear and specific messages
• ·         Write an effective Executive Summary to communicate key issues in your documents

Course Benefits

An essential aspect of communication is writing clear, concise, targeted and persuasive text. Achieving the results you want from your e-mails, proposals, recommendation reports, and other business documents depends on your ability to grab your audience's attention and persuade them to act on your ideas. In this course, you develop effective writing skills that convey a credible message and project a professional image. Through practical hands-on exercises, you create compelling and powerful business documents and reports.

Who Should Attend

Professionals at all levels who want to improve their business-writing skills. Proficiency with the English language is assumed.

Hands-On Training

Extensive exercises provide practice in building solid business writing skills. Exercises include:

• ·         Identifying your audience
• ·         Drafting for clarity and revising for conciseness
• ·         Constructing successful e-mail communication
• ·         Mapping out the seven steps of proposal generation
• ·         Writing an effective Executive Summary
• ·         Producing a report using an end-to-end writing process

NonVerbals Consulting offers Training programs such as:

1. Advanced Leadership Skills
2. Leadership Skills for Mid Management
3. Leadership Skills for First Time Managers
4. Strategic Planning
5. Business Strategy
6. Interpersonal Skills
7. Effective Bid Writing and Management
8. Case-study - Case of Excellence approach
9. Team Building
10. Team Building Outdoor
11. Communication Skills (Verbal and Written)
12. Cultural Sensitization
13. Excellence with Time Management 
14. Execution Excellence
15. Business Analytics
16. Communication Excellence
17. Power Excel: Analyzing Data to Make Business Decisions